Free APICS CTSC Exam Dumps Questions & Answers

Which stage of the supply chain five-stage maturity model corresponds to having practices and processes better defined, some integration across supply chain functions, and limited integration with other functions and with supply chain partners?

• A.  Stage 5
• B.  Stage 3
• C.  Stage 1
• D.  Stage 2

What supply chain performance attributes are customer related?

• A.  Asset management efficiency and delivery reliability
• B.  Flexibility, delivery reliability, and responsiveness
• C.  Responsiveness, asset management efficiency, and flexibility
• D.  Delivery reliability and supply chain management costs

When sharing performance metrics with customers, management needs to:

• A.  avoid too many metrics in the report.
• B.  ensure metrics are linked to business strategy.
• C.  consider any discrepancies within the survey feedback.
• D.  provide a balanced and comprehensive set of metrics.

Which option best describes an appropriate operational focus for supply chain transformation?

• A.  Focus on supply chain integration and improving the supply chain overall.
• B.  Increase the percent of perfect orders.
• C.  Focus on improving the supply chain one segment at a time.
• D.  Lean out inventory in order to increase inventory turns.

During the digital transformation planning process, a company distributed surveys and found that customers wanted a more detailed order status process. The company added online status information capability to their website and sent a customer satisfaction survey to customers after they received the product. This addition helped increase their customer base and repeat business.
This is an example of the successful use of:

• A.  customer service.
• B.  voice of the customer (VOC).
• C.  balanced scorecard.
• D.  data mining.