Free Avaya 2M00001A Exam Dumps Questions & Answers

Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

• A.  They supported by Avaya IP Office Support Services (IPOSS)
• B.  They feature industry-leading agent and supervisor desktops, call recording, and reporting
• C.  They can scale up to 5.000 supervisors
• D.  They can scale up to 10,000 simultaneous configured agents
• E.  They support blended multichannel inbound and outbound contacts

When meeting with a prospect they say: * I don't want to run my contact center on a small business system like IP Office." Which statement could help you overcome this customer's objection? (Select one.)

• A.  Really? Have you seen the results from "The Autonomous Customer 2013" survey? Their findings show how customers want to do business with businesses that make it easy to do business. Your customers don't necessarily want to call you and have just anyone helping them. Customers want to spend the least amount of time possible getting the answers they are looking for and we can help you make that happen.
• B.  What if we could transform your costly voice interactions into a lower cost to serve business model and at the same time help you generate additional revenue? Businesses use web chat for both sales and support situations. In fact. web chat is one of the lowest cost contact channels available to businesses today. With a lower cost structure and the opportunity for new revenue, you can potentially increase your profitability this would mitigate the upfront cost of replacing your current solution.
• C.  Are you sure you are comparing apples to apples? You need to look at the total cost for an accurate comparison. Capabilities such as call recording are included as part of Avaya solution (including IP Office licensing), but may be an additional cost with a competitor.
• D.  What if I told you that Avaya has transformed IP Office and expanded our offerings to serve midsize businesses like yours? Our solutions provide businesses a scalable, redundant, and resilient system capable of handlingdemanding environments. Furthermore, our Contact Center solutions are based on existing solutions with years of mission-critical deployment experience.

Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?

• A.  Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the O
  improper influencing of a foreign public official to secure business from any source.
• B.  No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small.

Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

• A.  Provides reporting and analytic tools to track caller behavior for continuous improvement.
• B.  Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
• C.  Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
• D.  Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.

HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

Correct Answer: