Free Avaya 3300 Exam Dumps Questions & Answers

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

• A.  the number of calls that entered the system in the last 10 minutes
• B.  the number of contacts that entered the system in the last 10 minutes
• C.  the number of calls answered in the preceding 10 minutes
• D.  the total number of active calls in the system

A customer with Avaya Aura Contact Center has written a script application. The Problem View Is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FRIDAY THEN
What is the correct syntax required for this application?

• A.  IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
• B.  IF DAY OF WEEK EQUAI S MON..FRI THEN
• C.  IF DAY OF WEEK = MONDAY..FRIDAY THEN
• D.  IF DAY OF WEEK - MONDAY FRIDAY THEN

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1.While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2.If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3.If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?

• A.  Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_bu5y_ran_gv WAIT 30 EXECTUTE wait_loop
• B.  Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30 EXECTUTE wait_loop
• C.  Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop
• D.  Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30 EXECUE walt_loop

A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?

• A.  LOGGED AGENT COUNT
• B.  OLDEST
• C.  MOST LOGGED AGENTS
• D.  LOGGED OUT AGENT

When using a host block within a call flow, what does the Provider ID value refer to?

• A.  This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
• B.  This Is the SQL Statement ID set within the database integration wizard.
• C.  This is the HDX Connection Provider ID set within the database integration wizard.
• D.  This is the caller's telephone number.