Free Avaya 3312 Exam Dumps Questions & Answers

Which three statements regarding the Local View are true? (Choose three.) A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.

• A.  Application Manager Data added to the Local View is automatically updated in the Contact Center View.
• B.  The Local View can be launched as a stand-alone option from an executable on a user's machine.
• C.  New applications created In the Local View may be added to the Contact Center View using the Synchronization View.
• D.  By default, when the Local View is initially opened it includes the same data as the Contact Center View.
• E.  The Local View can be populated with Contact Center View data.

Refer to the exhibit.

The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.
Using a Queue block, under which tab would the Most Logged in Agents be configured?

• A.  Queue
• B.  Processing
• C.  Setup
• D.  Logic

A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real-Time Display would accomplish this?

• A.  Time Line Display
• B.  Interval to Date Display
• C.  Billboard Collection
• D.  Agent Map

Given the following namespace:
mycustomer.com
|en_us
|ad_hoc_messages
|music_on_hold
|out_of_hours
To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

• A.  ad_hoc_messages
• B.  music_on_hold
• C.  en_us
• D.  out_of_hours

Refer to the exhibit.

The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura Media Server.
Which statement correctly describes how the Route Number field is used?

• A.  The route number must be defined in global settings before it can be referenced in Route Definition.
• B.  The route number is used in scripting to reference a specific recording or music.
• C.  The route number must match a variable name in the Orchestration Designer.
• D.  The route number must match a route created in the telephone system.