Free Avaya 6211 Exam Dumps Questions & Answers

When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?

• A.  The newly-arrived contact is created and directed to an application using the Open
• B.  The Contact Center application (scripting) determines how to route the contact, or present to which agent.
• C.  The contact Is presented to the agent using the Avaya Agent Desktop.
• D.  Customer details are retrieved for the agent using Web services.

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

• A.  CCT Console
• B.  CCT API
• C.  CCT Trace Control
• D.  CCT Reference Client

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

• A.  Access and Partition Management
• B.  Multimedia
• C.  Contact Center Management
• D.  Configuration

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

• A.  GIVE IVR
• B.  GIVE RAN
• C.  QUEUE TO SKILLSET
• D.  GIVE MUSIC

You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?

• A.  Select the "Create CCT agent" option.
• B.  Set the agent user type to "Supervisor/Agent".
• C.  Enter the SIP address of the agent phone set In the Voice URI field.
• D.  Select the "Enable CTI for this agent" option.