Free Avaya 6211 Exam Dumps Questions & Answers

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

• A.  Add the Microsoft Exchange server through the CCMA.
• B.  Assign the CCT server as a reporting server for the CCMS.
• C.  Add the Communication Control Toolkit (CCT) server through the CCMA.
• D.  Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).

Refer to the exhibit.

You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

• A.  Launch the screen pop Internally in the tab of the Agent Desktop
• B.  Launch the screen pop externally in the agent's Conferencing software
• C.  Launch the screen pop Internally in the initial screen of the Agent Desktop
• D.  Launch the screen pop extemally on the use's browser

Which Orchestration Designer intrinsicis used for Multimedia contacts?

• A.  LOG
• B.  CONTACT TYPE
• C.  QUIT
• D.  WAIT

A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)

• A.  Corporate Web server
• B.  FTP server
• C.  Terminal server
• D.  Corporate Email server

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

• A.  Database Maintenance utility
• B.  RefClient
• C.  Data export utility
• D.  High Availability