Free Avaya 7392X Exam Dumps Questions & Answers

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

• A.  The agents are on calls from another split.
• B.  An ACD call is ringing at their telephone.
• C.  The agents have pressed thou aux work button.
• D.  The agents are dialing a number to place a call or activate a feature.
• E.  The agents are on outgoing calls.

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?

• A.  Dial Access Plans
• B.  Skill Assignment
• C.  Business Advocate (BA)
• D.  Feature Access Codes (FACs)

How can an Installer Identify If a customer has the Avaya Aura Call Center Elite package?

• A.  Check the System-Para meters Customer Options Form and search for the Call Center Elite field.
• B.  Check the Feature-Related System Parameters and search for the Call Center Elite field.
• C.  Check the System-Parameters Customer-Options Form and search for the EAS field.
• D.  Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?

• A.  Reason Codes
• B.  Authorization Codes
• C.  AUX State Codes
• D.  Call Work Codes

Refer to the exhibit.

The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.
Which announcement is played at step five?

• A.  3003
• B.  1003
• C.  2002
• D.  1001