Free Avaya 7495X Exam Dumps Questions & Answers

Once the Incoming email is downloaded by the email snap-In, which component does Omnlchannel Controller then contact to model the email work Item?

• A.  Omnichannel Controller contacts UCA to create a work Item Inside Avaya Oceana and UCA models the email interaction work Item.
• B.  Omnlchannel Controller contacts ED to create a work Item Inside Avaya Oceana and ED model-, the email Interaction work item.
• C.  Omnichannel Controller contacts WA to create a work Hem inside Avaya Oceana* and WA models the email Interaction work item.
• D.  Omnichannel Controller contacts UCM to create a work Item inside Avaya Oceana and UCM models the email Interaction work Item.

Which two statements about the functionality provided by Avaya Oceana Omnichannel Datastore are true?
(Choose two.)

• A.  Chat, Email, and SMSInteractions are stored in Omnichannel Datastore.
• B.  Customer HistoryInformation is provided by Omnichannel Datastore.
• C.  Omnichannel Datastore can co-reside with Avaya Oceana Cluster# 2.
• D.  Voice Interactions Information Is stored In Omnichannel Datastore.
• E.  Omnlchannel Datastore can co-reside with Avaya Oceana Cluster# 3.

Which snap-in provides a single Interface through which client components can manage and retrieve customer Information from Context Store. Multimedia Database and CRM?

• A.  ContactCenterServlce Snap-In
• B.  OceanaCoreDataService Snap-ln
• C.  Customer Journey Service Snap-In
• D.  CustomerManagement Snap-In

While: deploying the Avaya Oceana solution. It is recommended that the customer provide an externalData Mart (EDM) database for Context Store.
Which three databases are support for EDM deployment? (Choose three.)

• A.  Microsoft SQL Server
• B.  PostgreSQL
• C.  Informix
• D.  Sybase
• E.  Oracle Database

Which two items are required in Avaya Aura for a green Filed implementation of an Avaya Oceana solution?

• A.  Avaya Call Management System
• B.  Avaya Aura Application Enablement Services with Advanced TSAPI license
• C.  Front-End third party IVR or Avaya Aura Experience Portal
• D.  Avaya Contact Recorder
• E.  Communication Manager with license for Elite Call Center