Free Avaya 74970X Exam Dumps Questions & Answers

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

• A.  Check if you get a PING response from Avaya Control Manager Server from Web Server.
• B.  Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
• C.  Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
• D.  Verify If you can launch the Omnichannel Administration Utility successfully.

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

• A.  CallServerConnector
• B.  UCMServices
• C.  UCMDataCollector
• D.  UCM-PU

Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

• A.  OCP Chat Provider
• B.  OCP Email Provider
• C.  OCP Social Provider
• D.  OCP SMS Provider

Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

• A.  It can be set to a Routing VDN number.
• B.  It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
• C.  It can be set to a RONA VDN number.
• D.  It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

• A.  Omni channel Database
• B.  UCM Spaces
• C.  Agent Controller
• D.  Email Service