Free Cisco 500-051 Exam Dumps Questions & Answers

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

• A.  chat with an SME
• B.  send an email to an SME
• C.  start a Cisco WebEx session with an SME
• D.  transfer a call to an SME
• E.  send enterprise data to an SME

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

• A.  database replication status
• B.  system parameters configuration
• C.  date and time of most recent failure
• D.  Cisco Unified Communications Manager cluster status

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

• A.  DNS server
• B.  NTP server
• C.  CUCM server
• D.  SMTP server

A preview outbound dialer uses which source and destination resources?

• A.  the personal line of the agent to the customer
• B.  a CTI port to the customer
• C.  a CTI port to the agent, then redirected to the customer
• D.  the ACD line of the agent to the customer

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

• A.  Premium only
• B.  Enhanced and Premium only
• C.  Standard, Enhanced, and Premium
• D.  Cisco Unified Contact Center Express does not support an embedded Internet browser