Free Cisco 642-241 Exam Dumps Questions & Answers

Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

• A.  to size the visible network that is required between the Peripheral Gateway and the call router
• B.  to size the private network that is required between the Peripheral Gateway Side A and B
• C.  to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
• D.  to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow

Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

• A.  IVR ports
• B.  PSTN gateway trunks
• C.  agents
• D.  MTP resources

In the Cisco ICM ConfigManager Peripheral Gateway Explorer, when setting the Peripheral Configuration for the Cisco Unified Communications Manager Multi-Line ACD feature, what are the two expected behaviors of the system when the settings are as shown? (Choose two.)

• A.  If the agent selects another line on the Cisco Unified IP phone, the agent state will change to Not Ready.
• B.  The CTI Desktop will show only the ACD line that the agent used to log in.
• C.  The CTI Desktop will monitor only one ACD line, but all other lines will be shown on the desktop.
• D.  If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.

Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

• A.  8961
• B.  9951
• C.  7940
• D.  6941
• E.  7912

In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?

• A.  WebView 8.0(x) supports up to 25 concurrent reporting users.
• B.  Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.
• C.  Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
• D.  WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.