Free Cisco 820-421 Exam Dumps Questions & Answers

Which two insights would a private company executive expect you to know about their industry?
(Choose two.)

• A.  General timing that new major industry regulations go into effect
• B.  Revenue growth rate of the company's two largest divisions, by geography
• C.  Market shares of the top two public and top three private company competitors
• D.  Names of at least two major industry players known for their innovative use of technology

Which statement is true?

• A.  Customer satisfaction improvement represents a financial benefit
• B.  In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
• C.  Non-financial benefits should be identified by the customer's finance representative
• D.  Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses

How can business capability increments lend structure to work packages and reduce risk?

• A.  By communicating how IT features enable process improvement
• B.  By providing clarity on several aspects of activities required as part of the implementation
• C.  By generally describing stretch goals for individuals
• D.  By decomposing activities into a consistent number of tasks, with the smallest scope

When establishing a current view of your customer, which is an appropriate internal source of information?

• A.  Websites of partners in the customer's ecosystem
• B.  Financial analyst forecasts of the company's revenue for the next 3 years
• C.  Article on the customer's new product line, published on an industry web site
• D.  Service level agreements your firm helped to create, between the customer IT group and business units

What is a gap analysis used to identify?

• A.  The year-to-date over-run in a customer's IT actual spending vs. budget
• B.  A customer network's capacity difference vs. the highest possible with advanced technology
• C.  The number of connections that can be supported with the existing wireless infrastructure
• D.  Capabilities which the customer does not have today, but needs to fulfill business goals