Free Cisco 820-605 Exam Dumps Questions & Answers

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

• A.  Introduce new features that have been recently enabled within the product.
• B.  Review priorities from the Success Plan with customer leadership.
• C.  Sell additional training to the customer.
• D.  Offer upfront discounts and secure the business for as many years as possible.
• E.  Determine if there has been a change in resourcing or stakeholders.

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

• A.  Review the original sales proposal with the sales team.
• B.  Offer discounts on new products to gain the interest of the new leadership.
• C.  Review the original business case and reassess desired outcomes with the new leadership
• D.  Evaluate the customer's expertise in managing the purchased solution.
• E.  Address and resolve all technical issues.

What is the value proposition of customer success for customers?

• A.  impacting business outcomes
• B.  reduced time to value
• C.  reduction of risk
• D.  expansion opportunities

You notice a decline over time in your customer's usage of your product. Which action do you consider?

• A.  Show the customer a comparison of the solution versus the competition
• B.  Tell the customer a new solution will soon be available
• C.  Carefully tell the customer to get more people to use your product
• D.  Re-assess the customer's business process and outline the capability of the solution

What is a lagging indicator of the customer achieving the value proposition?

• A.  decrease in the number of problem reports
• B.  product deployment
• C.  contract renewal
• D.  movement to evaluate stage