Free Cisco 820-605 Exam Dumps Questions & Answers

What is the best method to measure customer consumption of technology?

• A.  telemetry and analytics
• B.  enterprise CRM and incident management
• C.  content management
• D.  recurring revenue management

Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

• A.  competitive differentiation
• B.  adoption barriers
• C.  customer budget
• D.  value realization

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

• A.  Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
• B.  No action is needed because the customer will likely renew, and the issue can be addressed after the renewal
• C.  Make the renewals manager aware that the one solution is not fully implemented
• D.  Contact the services team and request that they reach out to the customer and address the solution

On which two objectives should communication with customer executives focus? (Choose two.)

• A.  new sales
• B.  time to value
• C.  product improvement
• D.  return on investment
• E.  user training

What is a lagging indicator of the customer achieving the value proposition?

• A.  movement to evaluate stage
• B.  decrease in the number of problem reports
• C.  contract renewal
• D.  product deployment