Free EXIN EX0-001 Exam Dumps Questions & Answers

Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

• A.  The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development
• B.  Service Catalogue and Service Portfolio are different names for the same thing
• C.  The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment
• D.  The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

• A.  Change management
• B.  Event management
• C.  Service level management
• D.  Problem management

Which one of the following statements about incident reporting and logging is CORRECT?

• A.  Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
• B.  Incidents reported by technical staff must also be logged as problems
• C.  Incidents can only be reported by users
• D.  All calls to the service desk must be logged as incidents

What type of improvement should be achieved by using the Deming Cycle?

• A.  Rapid, one-off improvement
• B.  Return on investment within 12 months
• C.  Quick wins
• D.  Steady, ongoing improvement

An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

• A.  Excessively proactive
• B.  Excessive focus on quality
• C.  Excessive focus on cost
• D.  Excessively reactive