Free EXIN EX0-110 Exam Dumps Questions & Answers

What is the purpose of defining the requirements for a Service Management System?

• A.  To ensure that new services are deliverable and manageable against the customer requirements
• B.  To provide policies and a framework to enable effective management and implementation of all services
• C.  To realize a Management System framework for IT Service Management
• D.  To safeguard the implementation and delivery of Service Management

What is the objective of the Security Management process?

• A.  to manage information security effectively within all service activities
• B.  to manage information security effectively relating to the financial administration of service activities
• C.  to manage information security effectively for IT staff
• D.  to manage information security effectively for critical services only

Which of the following is within the scope of the requirements of ISO/IEC 20000?

• A.  Charging for IT Services
• B.  Information Security Management
• C.  Operations
• D.  Service Desk

What may define the scope of Service Management in the Service Management plan?

• A.  The number of staff
• B.  The specific processes undertaken
• C.  The size of the infrastructure
• D.  The location of the services

An objective of capacity management is to ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer's business needs. What document is produced to support this objective?

• A.  Service Management plan
• B.  Capacity plan
• C.  Availability plan
• D.  Business resource plan