Free EXIN EX0-115 Exam Dumps Questions & Answers

According to the ISO/IEC 20000-1:2011 standard it is important that a process exists to deal with contractual disputes with suppliers.
Which process is responsible for the definition of this process?

• A.  Contract management
• B.  Service level management
• C.  Supplier management
• D.  Business relationship management

According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable.
What level of the supply chain must the service provider manage?

• A.  Only the relationship between the lead supplier and service provider
• B.  Only as agreed in the contracts between the various parties
• C.  All relationships between lead and subcontracted suppliers
• D.  Only the subcontractors as the lead supplier is integral to the service delivery and self-managing

What is a purpose of ISO/IEC 20000?

• A.  to promote the adoption of an integrated process approach
• B.  to provide best practice guidance on security management
• C.  to promote the adoption of IT governance
• D.  to provide best practice guidance on IT Service Management

Which interested party will define Service level requirements?

• A.  End user
• B.  Supplier
• C.  Customer
• D.  Service provider

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?

• A.  Proactive Problem Management
• B.  Identification of root causes
• C.  Problem Control
• D.  Error Control