Free EXIN EX0-117 Exam Dumps Questions & Answers

Which one of the following is NOT an objective of problem management?

• A.  Eliminating recurring incidents
• B.  Preventing problems and resulting incidents from happening
• C.  Minimizing the impact of incidents that cannot be prevented
• D.  Restoring normal service operation as quickly as possible

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

• A.  IT service continuity management
• B.  Service catalog management
• C.  Financial management for IT services
• D.  Change management

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

• A.  Problem management
• B.  Service asset and configuration management
• C.  Event management
• D.  Service catalogue management

Which of the following statements MOST correctly identifies the scope of design coordination activities?

• A.  Only changes that introduce new services are included
• B.  Only changes to business critical systems are included
• C.  All changes are mandated to be included
• D.  Any changes that would benefit the organization are included

Which of the following is the BEST description of a service-based service level agreement (SLA)?

• A.  An SLA for a service with no customers
• B.  The SLA covers one service, for all the customers of that service
• C.  An SLA that covers all customers for all services
• D.  The SLA covers an individual customer group for all services they use