Free EXIN ITIL-F Exam Dumps Questions & Answers

What BEST describes the value of continual service improvement to the business?

• A.  It improves governance by building controls into service designs
• B.  It provides quick and effective access to standard services
• C.  It results in gradual improvement in cost effectiveness
• D.  It supports the creation of a portfolio of quantified services

Which of the following BEST describes a service level agreement (SLA.?

• A.  A partnership developed between the IT service provider and the customer, so that a mutually beneficial agreement is reached
• B.  The key service targets and responsibilities of both parties that are used to hold each party accountable when disputes arise
• C.  A written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties
• D.  An agreement between an IT service provider and another part of the same organization that assists with the provision of services

What should a release policy include?

• A.  Criteria and authorization to exit early life support and handover to the service operation function.
• B.  Roles and responsibilities across all the service transition processes.
• C.  How request for changes (RFCs) are approved for software releases in the IT production environment.
• D.  Roles and responsibilities for updating the configuration management database (CMDB.

Which of the following are basic concepts used in access management?

• A.  Personnel, electronic, network, emergency, identity
• B.  Normal, temporary, emergency, personal, group
• C.  Rights, access, identity, directory services, service/service components
• D.  Physical, personnel, network, emergency, service

Where would you expect incident resolution targets to be documented?

• A.  A service level agreement (SLA)
• B.  The service portfolio
• C.  A request for change (RFC)
• D.  A service description