Free EXIN ITIL-F Exam Dumps Questions & Answers

What does the term "Wisdom" represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?

• A.  The knowledge to manage organization processes and people
• B.  The contextual awareness to provide strong common sense judgement
• C.  The complete collection of all data and data repositories in the organization
• D.  The complete collection of all process management structures in the organization

The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

• A.  Customer assets
• B.  Business activity
• C.  Business vision
• D.  Customer perceptions

What BEST defines IT service management?

• A.  An organization supplying services to only external customers.
• B.  The implementation and management of quality IT services that meet business needs.
• C.  The customer of an IT Service provider who defines and agrees the service targets.
• D.  The resources that are utilized to provide value to customers through services.

Which one of the following is an objective of service catalogue management?

• A.  Negotiating and agreeing operational level agreements
• B.  Ensuring that the service catalogue is made available to those approved to access it
• C.  Only ensuring that adequate technical resources are available
• D.  Negotiating and agreeing service level agreement

What should a service always deliver to customers?

• A.  Infrastructure
• B.  Resources
• C.  Value
• D.  Applications