Free EXIN ITIL Exam Dumps Questions & Answers

What varies in size and complexity, and uses functions to achieve its objectives?

• A.  A risk
• B.  An outcome
• C.  An organization
• D.  A practice

What is a problem that has been analysed but has not been resolved?

• A.  Workaround
• B.  Known error
• C.  Incident
• D.  Event

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

• A.  Change enablement
• B.  Incident management
• C.  Service request management
• D.  Monitoring and event management

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

• A.  Plan
• B.  Design and transition
• C.  Deliver and support
• D.  Improve

Which will help solve incidents more quickly?

• A.  Collaboration between teams
• B.  Target resolution times
• C.  Escalating all incidents to support teams
• D.  Detailed procedural steps for incident investigation