Free EXIN ITIL Exam Dumps Questions & Answers

Which action is performed by a service provider?

• A.  Requesting required service actions
• B.  Receiving of the agreed goods
• C.  Authorizing budget for service consumption
• D.  Ensuring access to agreed resources

Where should all master copies of controlled software and documentation be stored?

• A.  In the definitive security library
• B.  In the definitive media library
• C.  In the definitive capacity library
• D.  In the definitive production library

Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

• A.  Service configuration management
• B.  Deployment management
• C.  Service desk
• D.  Problem management

Which are elements of the service value system?

• A.  Service provision, service consumption, service relationship management
• B.  Customer value, stakeholder value, organization
• C.  Governance, service value chain, practices
• D.  Outcomes, utility, warranty

What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.

• A.  Service desk agent
• B.  Service level manager
• C.  Change authority
• D.  Problem analyst