Free EXIN ITILFND_V4 Exam Dumps Questions & Answers

How does information about problems and known errors contribute to 'incident management'?

• A.  It removes the need for collaboration during incident resolution
• B.  It removes the need for regular customer updates
• C.  It enables the reassessment of known errors
• D.  It enables quick and efficient diagnosis of incidents

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

• A.  Change control
• B.  IT asset management
• C.  Service request management
• D.  Service desk

What is the purpose of the 'information security management' practice?

• A.  To plan and manage the full lifecycle of all IT assets
• B.  To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
• C.  To protect the information needed by the organization to conduct its business
• D.  To observe services and service components

Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

• A.  Change control
• B.  Information security management
• C.  Monitoring and event management
• D.  Incident management

Which are the elements of process control?

• A.  Work instructions, procedures and roles
• B.  Inputs, outputs and triggers
• C.  Process owner, policy and objectives
• D.  Resources, capabilities and metrics