Free EXIN ITILFNDv4 Exam Dumps Questions & Answers

What is described by the service value system?

• A.  How to apply the systems approach of the guiding principle think and work holistically
• B.  How all the components and activities of the organization work together as a system to enable value creation
• C.  Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
• D.  Services based on one or more products, designed to address needs of a target consumer group

Which is the correct combination of items that makes up an IT service?

• A.  Information technology, networks and people
• B.  Information technology, people and processes
• C.  Customers, providers and documents
• D.  People, processes and customers

Which statement about costs is CORRECT?

• A.  Costs imposed on the consumer are costs of service warranty
• B.  Costs removed from the consumer are part of service consumption
• C.  Costs removed from the consumer are part of the value proposition
• D.  Costs imposed on the consumer are costs of service utility

Which process works with incident management to ensure that security breaches are detected and logged?

• A.  Service level management
• B.  Continual service improvement
• C.  Access management
• D.  Change management

Which term is used to describe the prediction and control of income and expenditure within an organization?

• A.  Accounting
• B.  Charging
• C.  Governance
• D.  Budgeting