Free EXIN ITILFNDv4 Exam Dumps Questions & Answers

When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

• A.  Analysis paralysis
• B.  Direct observation
• C.  Feedback loop
• D.  Minimum viable product

Which dimension of service management considers the workflows and controls needed to deliver services?

• A.  Value streams and processes
• B.  Organizations and people
• C.  Partners and suppliers
• D.  Information and technology

Which practice is responsible for moving new or changed components to live or other environments?

• A.  Deployment management
• B.  Change enablement
• C.  Supplier management
• D.  Release management

Which practice has a strong influence on the user experience and perception of the service provider?

• A.  Change enablement
• B.  Supplier management
• C.  Service desk
• D.  Service level management

Which is an activity of the 'incident management' practice?

• A.  Providing good-quality updates when expected
• B.  Assessing and prioritizing improvement opportunities
• C.  Performing service reviews with customers
• D.  Automating service requests to the greatest degree possible