Free EXIN SIAMP Exam Dumps Questions & Answers

The planning for NEWGEN has started
-ZYXS will be the service integrator
-OUTSCO will provide application support services
-NETSCO will provide network services.
-PAYSCO is asked to continue to provide payroll services
Users are happy with the services of PAYSCO The contract with PAYSCO has 2 years left to run This is 18 months after the expected completion date ot the implementation of the SIAM model Initial discussions by ZYXS with PAYSCO have indicated that PAYSCO does not want to make any contract changes to support the SIAM model.
Given this constraint what is most likely to be the best method to plan for onboarding PAYSCO?

• A.  Implement an interim operating model for the management of PAYSCO Manage the ongoing relationship with PAYSCO to align operations to the SIAM model
• B.  Ask to terminate the existing PAYSCO contract earlier than agreed on for an additional fee Engage in the market to source a replacement payroll service provider
• C.  Wait until the current contract expires to onboard PAYSCO Until then, PAYSCO will operate outside of the SIAM model to avoid the need for contract changes
• D.  Renew PAYSCO's current contract to NETSCO OUTSCO will manage PAYSCO as a subcontractor under a new SIAM based contract between ZYX and OUTSCO

ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.
This internal service provider will operate from multiple locations, which enables the provision of year-round
24-hour support.
A capability framework for application development and support is drawn up for the new internal service provider What will the development of the capability framework help to address?

• A.  Support effective working between staff in the different locations
• B.  Map skill levels for application development and support roles
• C.  Understand the boundaries and interactions with other service providers
• D.  Establish a process forum for application development and support

Project NEWGEN is in the Implementation stage. OUTSCO and ZYXD are service providers. ZYXD is still managed by ZYXS.
Services provided by OUTSCO and ZYXD are not performing as expected due to poor conformance with expected processes and behaviors.
What are the most important activities to resolve performance issues?

• A.  Apply service level credits if performance does not improve
  . Deliver a SIAM management oversight capability to control the delivery of the OUTSCO and ZYXD
• B.  Ensure OUTSCO and ZYXD executives have committed to alion to this approach
• C.  - Assess the communication provided by the SIAM staff and the status of the training roll out of OUTSCO and ZYXD - Monitor the alignment of providers' incentives
  . Assign corrective actions to OUTSCO and ZYXD and measure the trend of performance improvements.
• D.  Implement direct subcontractor reporting to minimize impact on other suppliers
  - Implement quick fixes to resolve transitional issues and move on to important things

The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy.
This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board.
What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

• A.  Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy
• B.  Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know
• C.  Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced
• D.  Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it

One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.
After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.
In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.
What is the best way of doing this?

• A.  Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect
• B.  Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis
• C.  Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views
• D.  Tell ZYXS. ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes