Free EXIN VERISME Exam Dumps Questions & Answers

Successful expectation management depends on developing a clear vision of what is expected.
How can this clarity be achieved?

• A.  Ensure that detailed SLA documentation is available
• B.  Report achievement against agreed targets
• C.  Set boundaries and provide a structure for delivery
• D.  Under-promise and over-deliver

Digital transformation requires a new approach to service management within organizations.
Where is the ownership of service management principles situated in an organization?

• A.  IT owns service management.
• B.  Service management is outsourced to a third-party supplier.
• C.  Service management is owned across the whole organization.
• D.  Business owns service management.

The Define stage of the VeriSM model produces a definition of what good service looks like.
During which process does this activity take place?

• A.  Define consumer needs
• B.  Create the service blueprint
• C.  Create the solution
• D.  Gather requirements

What is an objective of the Define stage in the VeriSM model?

• A.  To take the service blueprint and perform build, test and implement activities under change control
• B.  To address activities and supporting outcomes that relate to the design of a product or service
• C.  To ensure the product or service is available for consumption
• D.  To react to service issues, inquiries and requests from the consumer

What is the key activity of a leader's role?

• A.  Motivate colleagues
• B.  Minimize risk
• C.  Set up priorities
• D.  Focus on results