Free Genesys GCP-GC-ADM Exam Dumps Questions & Answers

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

• A.  The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• B.  The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• C.  The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• D.  The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

The deviation from the forecast versus the real time can be monitored in the best way through
.

• A.  Historical adherence
• B.  View Agent schedule
• C.  Intraday monitoring
• D.  Real time adherence

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

• A.  8
• B.  4
• C.  6
• D.  2

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)

• A.  Skills
• B.  Additional attribute ratings
• C.  Language
• D.  Staffing requirements
• E.  Time since the agent became available

What is the purpose of the Wrap-up code mappings?

• A.  The mappings allow you to associate wrap-up codes to specific campaigns
• B.  The mappings allow you to associate wrap-up codes to specific queues
• C.  The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction
• D.  The mappings allow you to associate some behavior with the wrap-up code, such as callback time