Free Genesys GCP-GC-ADM Exam Dumps Questions & Answers

Why are skills and languages configured separately?

• A.  So that an agent with a skill can receive an interaction regardless of the language requirement
• B.  So that skills can have a more granular competency rating than languages
• C.  So that an agent with a language capability can receive an interaction regardless of the skill requirement
• D.  Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

• A.  Genesys Cloud Reporting
• B.  Genesys Cloud Architect
• C.  Workforce Management
• D.  Workflow Process Automation

Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

• A.  Dashboard
• B.  Interaction
• C.  Reports
• D.  Dynamic Views

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

• A.  Collection Script Template
• B.  Default Callback Script
• C.  Default Inbound Script
• D.  Default Outbound Script
• E.  Blank Script
• F.  Sales Script Template

What is the Alerting Timeout with regard to Queue configuration?

• A.  This is how long the interaction will alert before timing out and setting the agent's status to Not Responding
• B.  This is how long the interaction will wait to begin alerting the agent
• C.  This is how long the interaction will alert before disconnecting
• D.  This is how long the agent has to complete after call work