Free Genesys GCP-GC-REP Exam Dumps Questions & Answers

How many days does the report exist after you run it?

• A.  80
• B.  60
• C.  90
• D.  70

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

• A.  Agent Metrics reports
• B.  Interaction Details reports
• C.  Queue Metrics reports
• D.  Queue Wrap-up reports

What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?

• A.  Break
• B.  Busy
• C.  Available
• D.  Away

Which definition matches the performance and activity views for Queues?

• A.  Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• B.  Used to view historical data only.
• C.  Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
• D.  Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• E.  Used to monitor real-time contact center metrics.

After the report gets deleted, you can download it from the archived list.

• A.  False
• B.  True