Free Genesys GCP-GC-REP Exam Dumps Questions & Answers

Which definition matches the performance and activity views for Queues?

• A.  Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• B.  Used to monitor real-time contact center metrics.
• C.  Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
• D.  Used to view historical data only.
• E.  Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Which view displays current metrics and information about the queues if you have a membership?

• A.  Queues Performance
• B.  Queues
• C.  My Queues Activity
• D.  Queues Activity

After the report gets deleted, you can download it from the archived list.

• A.  True
• B.  False

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

• A.  Genesys Cloud User
• B.  Genesys Cloud Reporting
• C.  Genesys Cloud Supervisor
• D.  Genesys Cloud Admin

Select the available templates for adding widgets to a performance dashboard. (Choose four.)

• A.  Interaction
• B.  Grid
• C.  Text
• D.  Metric
• E.  Chart
• F.  Agent Status