Free Genesys GCP-GCX Exam Dumps Questions & Answers

Which of the following components can be added to scripts? (Choose four.)

• A.  Web Page
• B.  Image
• C.  Visual Basic Control
• D.  Text
• E.  Call Flow
• F.  Checkbox

Which dialing mode allows the agent to see customer information before dialing?

• A.  Progressive
• B.  Power
• C.  Preview
• D.  Predictive

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

• A.  Calling
• B.  Availability
• C.  Outbound
• D.  SIP Access Control

Which of the following statements about WebRTC phones is incorrect?

• A.  Genesys Cloud CX WebRTC phone runs in the browser.
• B.  It is assigned to a specific user and only that user has permission to use the phone.
• C.  A WebRTC phone can be used even when disconnected from the Cloud.
• D.  A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.

The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective managerial and operational decisions

• A.  Genesys Cloud CX Social Media Analyzer
• B.  Genesys Cloud CX Task Manager
• C.  Genesys Cloud CX Supervisor
• D.  Genesys Cloud CX Hub