Free Genesys GCP-GCX Exam Dumps Questions & Answers

Select all available options for adding widgets to a performance dashboard. (Choose four.)

• A.  Grid
• B.  Metric
• C.  Text
• D.  Chart
• E.  Interaction
• F.  Agent Status

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

• A.  Submit a ticket to Genesys Cloud CX support.
• B.  Resend the invite.
• C.  Tell John to be patient and wait for the email to arrive.
• D.  Add John to Genesys Cloud CX again so that a new invitation will be generated.

Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users cannot customize new number plans and outbound routes.

• A.  False
• B.  True

Which of the following statements defines a critical question in an Evaluation Form?

• A.  Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
• B.  Critical questions are questions that the agent must answer.
• C.  Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
• D.  If answered "No", critical questions will result in an evaluation score of zero for the interaction.

Unused reports need to be disabled manually to prevent unnecessary load on the system.

• A.  False
• B.  True