Free Genesys GCX-AI-GPE Exam Dumps Questions & Answers

Which two digital channels can be tracked as part of a customer journey in Genesys Predictive Engagement?
(Choose two)
Response:

• A.  Fax over IP
• B.  Website clickstream
• C.  SIP-to-SIP handoff
• D.  Web chat via Messenger

Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

• A.  Only system-generated call logs
• B.  Only events that involve a live agent
• C.  Website behaviors like clicks and form submissions
• D.  Database schema updates

Which two engagement types are typically part of a cross-channel journey?
(Choose two)
Response:

• A.  Database event to WFM rule
• B.  Web engagement to agent chat
• C.  Phone queue transfer to outbound fax
• D.  Page view to content offer

A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

• A.  True
• B.  False

What is the primary function of an Action Map in Predictive Engagement?
Response:

• A.  To track queue length metrics
• B.  To assign agents to digital channels
• C.  To define when and how to engage a visitor
• D.  To forecast staffing requirements