Free Genesys GCX-GCD Exam Dumps Questions & Answers

Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

• A.  Genesys Cloud CX API
• B.  Genesys Cloud CX Reporting and Analytics
• C.  Genesys Cloud CX Workforce Management
• D.  Genesys Cloud CX Architect

If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

• A.  False
• B.  True

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

• A.  The maximum capacity that an agent may handle simultaneously for each supported media type.
• B.  The after call work time for each media type.
• C.  Media types that can interrupt current interactions that an agent is handling.
• D.  Time that an agent may spend on each media type.

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

• A.  Outbound
• B.  Availability
• C.  Calling
• D.  SIP Access Control

The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)

• A.  Emergency
• B.  Minor Bugs
• C.  Deprecations
• D.  New feature
• E.  Non-Breaking
• F.  Breaking