Free Genesys GCX-SCR Exam Dumps Questions & Answers

Which of the following statements about scripts is true?

• A.  Scripts can be used in all types of interactions.
• B.  Scripts are only used to configure flows when setting up Architect.
• C.  Scripts may be used for outbound dialing campaigns only.
• D.  Scripts can be used for inbound interactions only.

HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.

• A.  False
• B.  True

You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
1. Create a Script.
2. Configure the CRM integration in Genesys Cloud CX.
3. Give necessary permission to agents to view and execute data actions.
4. Configure the respective data action of the configured CRM in Scripts.
5. Enable the Data Actions property in the script.

• A.  2,1,5,4,3
• B.  5,4,2,3,1
• C.  1,2,5,3,4
• D.  2,3,4,1,5

Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

• A.  Emergency Groups
• B.  Scheduling
• C.  Automatic Call Distribution
• D.  Architect

Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)

• A.  Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.
• B.  Aaron collects the payment info without pausing the recording.
• C.  Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.
• D.  Aaron invokes a Secure Pause action and collects the payment information.