Free Genesys GCX-WFM Exam Dumps Questions & Answers

When we set the Activity Equivalency option to No, the agent is in adherence.
Response:

• A.  True
• B.  False

What is the default value for Severe Adherence Threshold settings?
Response:

• A.  7 minutes
• B.  10 minutes
• C.  5 minutes
• D.  6 minutes

In Genesys Cloud, time-off requests are managed primarily within which interface?
Response:

• A.  Queue Assignment
• B.  Time-Off Requests Page
• C.  Management Unit
• D.  Schedule Editor

You are creating a work plan on Genesys Cloud for your agents. Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?
Response:

• A.  Daily Paid Time Divisible By
• B.  Weekly Paid Time
• C.  Minimum Time Between Shifts
• D.  Work Time Constrains

In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:

• A.  Defining whether it affects adherence
• B.  Setting the agent pay rate
• C.  Configuring compliance rules
• D.  Assigning a color code for visual identification