Free Genesys PC-CIC-Core Exam Dumps Questions & Answers

You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?

• A.  System Manager
• B.  Event Viewer
• C.  IC Business Manager
• D.  Interaction Administrator

You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)

• A.  Use the link from Start>Programs>Interactive Intelligence
• B.  Use the Help menu in the Interaction Administrator interface
• C.  Press F1 from any one of the property pages in Interaction Administrator.
• D.  From the Interaction Client, select Help>interaction Administrator.
• E.  Select the help manual on the product pages of the Interactive Intelligence website.

You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.
How would you assign the business hours to the default schedule?

• A.  You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.
• B.  Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.
• C.  Select the Weekday schedule tab and configure the hours there.
• D.  Select the Daily schedule tab and configure the hours there.

What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?

• A.  Access Control
• B.  Administrator Access
• C.  Master Administrator
• D.  Security Rights

There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?

• A.  Month End schedule
• B.  After Hours schedule
• C.  New Year's Day schedule
• D.  Work Week schedule
• E.  Default Schedule