Free IBM A2010-591 Exam Dumps Questions & Answers

Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

• A.  To define activities, roles, responsibilities, functions, and metrics
• B.  To create value for stakeholders
• C.  To identify units of organizations responsible for specific outcomes
• D.  To ensure that services are designed to meet business needs

The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?

• A.  A change on assets
• B.  A change to people
• C.  A change on configurations items
• D.  A change on services

A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

• A.  install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster
• B.  install IBM DB2 on a PowerHA (formerly HACMP) cluster
• C.  switch the OS platform from AIX to Linux
• D.  double the number of IBM WebSphere and IBM DB2 nodes

A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

• A.  Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
• B.  The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
• C.  Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
• D.  Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).

Which statement is true about Key Performance Indicators (KPIs)?

• A.  KPIs always have to be adjusted to match the customer's actual status.
• B.  KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
• C.  KPIs are defined according to the IT customer requirements.
• D.  KPIs should always be measured by percentage.