Free ITIL ITIL-4-Foundation Exam Dumps Questions & Answers

How can service consumers contribute to risk mitigation?

• A.  By controlling the specific level of risk on the service provider's behalf
• B.  Through the provision of services according to predefined needs
• C.  By ensuring that the service provider has configured correctly its resources
• D.  By being fully aware of their own requirements for the service

Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

• A.  Service consumption
• B.  The release management' practice
• C.  Service relationship management
• D.  The service value system

Which is included in the purpose of the 'improve' value chain activity?

• A.  Ensuring the continual improvement of practices across all value chain activities
• B.  Ensuring a shared understanding of the improvement direction for services across the organization
• C.  Ensuring continual engagement and good relationships with all stakeholders
• D.  Ensuring that services continually meet expectations for quality, costs, and lime to market

Which statement about a 'continual improvement register (CIR)' is TRUE?

• A.  Used to help plan changes, assist in communication, avoid conflicts, and assign resources
• B.  Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
• C.  Used to select the right method, model or technique for identifying improvements
• D.  Used to track and manage improvement ideas from identification through to final action

Which of the following statements about 'outcomes' is TRUE?

• A.  Outcomes provide assurance to stakeholders regarding the performance of a service
• B.  An outcome depends on at least one output to deliver a result
• C.  The level of expenses regarding a technology for a service is defined by an outcome
• D.  The delivery of products to a stakeholder is enabled by outcomes