Free ITIL ITIL-4-Transition Exam Dumps Questions & Answers

Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

• A.  Organizational structure
• B.  Working to a customer oriented mindset
• C.  The value of positive communications
• D.  Employee satisfaction measurement

Which practice guarantees that users have a range of access channels to choose from to report problems?

• A.  Service desk
• B.  Incident management
• C.  Service level management
• D.  Change enablement

Which of the following statements is included in the Improve value chain activity's purpose?

• A.  Ensure continual engagement and good relationships with all stakeholders
• B.  Ensure the continual improvement of practices across all value chain activities
• C.  Ensure services continually meet expectations for quality, costs, and time to market
• D.  Ensure a shared understanding of the improvement direction for services across the organization

An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

• A.  Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the service
• B.  Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations
• C.  Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements
• D.  Develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes

What BEST describes the relationship between planning and risk?

• A.  Risk management is the exclusive domain of dedicated risk managers
• B.  Planning should always consider risks and how to mitigate them
• C.  Planning is a high level function, risk management is a tactical activity
• D.  Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed