Free ITIL ITIL-4-Transition Exam Dumps Questions & Answers

What is the definition of 'service management'?

• A.  A formal description of one or more services, designed to address the needs of a target consumer group
• B.  A set of specialized organizational capabilities for enabling value for customers in the form of services
• C.  Joint activities performed by a service provider and a service consumer to ensure continual value co- creation
• D.  A result for a stakeholder enabled by one or more outputs

In service relationships what is a benefit of identifying consumer roles?

• A.  It removes constraints from the customer
• B.  It enables a common definition of value
• C.  It provides shared service expectations
• D.  It enables effective stakeholder management

An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service. Which approach should the organization follow when creating a value stream for this new service?

• A.  Create separate value streams for every project phase, to ensure that each milestone is achieved in a Agile manner
• B.  Create one value stream for each team, to allow the teams to focus on their different objectives
• C.  Create one value stream for the entire project, to enable and end-to-end, holistic vision of the service
• D.  Create separate value streams for practices, people, tools and suppliers, to ensure that 'four dimensions' are considered equally

Which practice needs the right culture to be embedded across the entire organization?

• A.  Service request management
• B.  Change enablement
• C.  Continual improvement
• D.  Service level management

An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

• A.  Digital transformation
• B.  High velocity IT
• C.  IT transformation
• D.  Digital organization