Free ITIL ITIL-DSV Exam Dumps Questions & Answers

An organization is changing its training approach to shift the focus from product centric to the needs of the users. What of the following ITIL guiding principles is considered in this case?

• A.  Focus on value
• B.  Progress iteratively with feedback
• C.  Optimize and automate
• D.  Start where you are

New users are onboarding the service of the service provider.
You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?

• A.  Service Level Manager
• B.  Relationship Manager
• C.  Account Manager
• D.  Service Desk

An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers.
Which factor should NOT be considered by the Supplier Manager in the decision making process?

• A.  Financial situation
• B.  Geographic presence
• C.  Size of the organization
• D.  Patents filed year to date

A service provider is off-boarding a user. Which of the following actions is recommended?

• A.  Perform a root cause analysis.
• B.  Revoke access to the service.
• C.  Ensure that all invoices are being paid.
• D.  Communicate to all stakeholders.

An organization has signed a contract to outsource its service desk function to a supplier. Theorganization wants to ensure that its customers and users will receive a seamless support service. Which activity would MOST help the organization at this stage?

• A.  Improving the effectiveness of contract renewal
• B.  Creating criteria to use when shortlisting suppliers
• C.  Integrating supplier activities into organization's value streams
• D.  Defining strategy and principles for sourcing of resources