Free ITIL ITIL-Foundation Exam Dumps Questions & Answers

What is defined as "any change of state that has significance for the management of an IT service"?

• A.  An event
• B.  A request for change
• C.  An incident
• D.  A problem

Which is one of the five aspects of service design?

• A.  Corporate governance and policy
• B.  Management policy for business case creation
• C.  Management information systems and tools
• D.  Risk analysis and management approach

Which statement about service review meetings is FALSE?

• A.  Progress and success of the service improvement programme (SIP) should be reviewed
• B.  Issues for the upcoming period should be discussed at the meetings
• C.  Actions from service review meetings should only be assigned to the service provider
• D.  Meetings should be held on a regular basis to review service achievement

Which one of the following is an objective of release and deployment management?

• A.  To standardize methods and procedures used for efficient and prompt handling of all changes
• B.  To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
• C.  To ensure that the overall business risk of change is optimized
• D.  To define and agree release and deployment plans with customers and stakeholders

Which role is accountable for the operational management of a process?

• A.  Change manager
• B.  Service manager
• C.  Process manager
• D.  Process practitioner