Free Microsoft MB2-704 Exam Dumps Questions & Answers

You are the manager for all Microsoft Dynamics CRM Knowledge Base articles that the service management team submits.
A team member submits an article to Knowledge Base.
What should you do to make the article available to the entire organization?

• A.  Publish it.
• B.  Draft it.
• C.  Submit it
• D.  Approve it.

You create a case for a customer who requests assistance.
You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer.
In which location should you look for the document?

• A.  Marketing list
• B.  Knowledge Base
• C.  Microsoft SharePoint
• D.  Sales literature

Your company uses trucks to drive to customer sites and perform warranty work. Your company has a policy that each truck should remain in a specific region.
You need to configure Microsoft Dynamics CRM to meet these requirements.
What should you do?

• A.  Create a territory for each region, and then link it to each service that is used to perform the warranty work.
• B.  Create a site for each region, and then link it to each service that is used to perform the warranty work.
• C.  Create a territory for each region, a facility/equipment record for each truck, and link each truck to the relevant territory.
• D.  Create a site for each region, create a facility/equipment record for each truck, and link each truck to the relevant site.

Your customer wants to purchase 1,000 units of your best-selling product.
Which type of record in Microsoft Dynamics CRM should you create?

• A.  Quote
• B.  Order
• C.  Opportunity
• D.  Invoice

You are working on a case, but you need to use a different process flow.
What should you do?

• A.  Use a dialog to switch the business process flow.
• B.  Manually switch the business process flow.
• C.  Use a business rule to switch the business process flow.
• D.  Use a workflow to switch the business process flow.