Free Microsoft MB2-714 Exam Dumps Questions & Answers

You plan to deliver several surveys to your customers.
You need to identify which Dynamics CRM functionalities can be used for the surveys.
What are two possible functionalities that you can use? Each correct answer presents a complete solution.

• A.  Compare survey results to CRM data.
• B.  Automatically generate survey questions based on CRM data.
• C.  Place completed surveys on a marketing list.
• D.  Pipe customer-specific data from CRM to personalize the surveys.

You configure a service schedule.
You need to identify which processes can be automated as part of the service schedule.
Which two processes should you identify? Each correct answer presents a complete solution.

• A.  showing all of the resources that are qualified, regardless of their availability
• B.  showing all of the resources that are available and qualified
• C.  scheduling resources around planned meal breaks
• D.  rotating vacation schedules for the resources

Your company deploys Dynamics CRM.
All of the employees who perform service calls for customers use CRM. You plan to deploy FieldOne.
You need to identify a benefit of deploying FieldOne. What should you identify?

• A.  reduces the use of web portals and mobile apps
• B.  reduces the fuel costs of the service calls
• C.  reduces the number of service calls
• D.  reduces the use of social technology

You are creating a new case.
You need to associate the case to a specific customer.
What are two possible types of records that you can use to achieve the goal? Each correct answer presents a complete solution

• A.  lead
• B.  contact
• C.  custom entity
• D.  account

You are viewing the Case Mix (By Priority) chart from the My Active Cases view.
You need to identify what will occur when you click a section of the chart.
What are two possible events that can occur? Each correct answer presents a complete solution.

• A.  The chart will save a copy of the new criteria as Case Mix (2).
• B.  A control will appear that provides you with the ability to drill down.
• C.  A control will appear that provides you with the ability to apply a visual filter.
• D.  The grid will show only the active cases that are contained in the section.