Free Nokia SDM_2002001040 Exam Dumps Questions & Answers

What is the content of the Care Plan?

• A.  Upgrades and updates schedules.
• B.  NSN contacts and Emergency escalation procedure.
• C.  Services, schedules, contacts, care procedures, customer installed base.
• D.  NSN Care contacts, map of power, CT organization chart.

What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

• A.  SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.
• B.  Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).
• C.  3'rd party management and support, 3'rd party support from various vendors.
• D.  Preventive services, launch support, On site troubleshooting, tailored technical support.

Who is responsible for identifying Care business opportunities and new up-selling possibilities?

• A.  Care Program Coordinator if assigned, otherwise Care Program Manager.
• B.  Multiple roles working in the Care Organization supported by the Care Program Manager.
• C.  The Care Program Manager supported by the CT Head.
• D.  The Care Program Manager supported by the F&C Controller.

What is an additional possible use of a well made Care Plan?

• A.  It could substitute the contract in disputes with the customer after the serious outage.
• B.  It could be used to facilitate financial forecasting and to consolidate price information.
• C.  It can be used as a template for NI Project Plan creation.
• D.  It could serve as an induction document, helping to introduce new Care Team Members.

Who approves free of charge services included in the Care Contract?

• A.  Sales Director.
• B.  Depending on NSN policy regarding discounts the person may vary.
• C.  Care Program Manager.
• D.  Head of CT after consulting Sales Director.