Free Oracle 1Z0-1038-20 Exam Dumps Questions & Answers

Which two REST API calls can be used to retrieve account information with ID 3?

• A.  https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
• B.  https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
• C.  https://yoursite.domain/services/rest/connect /latest/accounts/3
• D.  https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
• E.  https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
• F.  https://yoursite.domain/services/rest/connect /v1.3/accounts/3

You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

• A.  Do not set the deferred execution option
• B.  Use a drilldown level to filter the top level
• C.  Use runtime filters in preference to fixed filters
• D.  Remove Primary keys from all tables used in the report
• E.  Add default values to runtime filters if used in the report
• F.  Set the option to allow switching of data

Which three statements are true about Service Level Agreements?

• A.  They enable you to set a timeline for an agent to respond to an incident.
• B.  They enable you to set the reports that are visible to an agent.
• C.  They enable you to restrict what agents can view as part of navigation on the console.
• D.  They enable you to restrict the number of incidents raised by end users through various channels.
• E.  They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
• F.  They enable you to specify the duration for which an incident can be kept in waiting status.

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

• A.  It is triggered by an event that occurs on the standard objects that are used by queues.
• B.  It is always triggered from business rules.
• C.  It is a PHP script that executes only synchronously.
• D.  It is also known as the Object Event Handler.
• E.  It is triggered by an event that occurs on standard objects only.
• F.  It can be triggered by an event that occurs on community objects.
• G.  It can be triggered by an event that occurs even on a custom object.

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

• A.  Enter the value "Unlimited" in the chat and email fields.
• B.  Use the default values.
• C.  Leave both the chat and email fields limit as blank.
• D.  Enter zero as the initial value for both fields.