Free Oracle 1Z0-1064 Exam Dumps Questions & Answers

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

• A.  Add product ID(s) to the database component.
• B.  Add images as the product image will not be pulled from Engagement Cloud.
• C.  Configure products groups and product items in Engagement Cloud.
• D.  Add the Product object to your DCS application.

Identify three considerations before starting the configuration of assignment rules to service requests.

• A.  the candidates of service requests to use as criteria for your rule assignments
• B.  the rule sets you want to create and the rules to include in each rule set
• C.  the attributes of service requests to use as criteria for your rule assignments
• D.  the attributes of queues to use as criteria for your rule assignments
• E.  the candidates of queues to use as criteria for your rule assignments

What three things should you do once you have established a global default coverage?

• A.  Use Application Composer to configure warning emails about milestone compliance events.
• B.  Use Application Composer to include milestones on the Service Request Layout if desired.
• C.  Create an ESS job to Monitor Service Request Milestones.
• D.  Create an ESS job to Aggregate Service Requests.

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

• A.  It allows edits to dashboard pages.
• B.  It requires proper permissions to use the tools and additional permissions to edit the desired object.
• C.  It requires the use of a sandbox to modify the fields associated with standard and custom objects.
• D.  In includes a preview option for all standard and custom object pages.

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

• A.  2,4,3,1
• B.  1,2,3,4
• C.  3,2,4,1
• D.  1,3,2,4