Free Oracle 1Z0-1064 Exam Dumps Questions & Answers

Which two options are true about reporting on milestones?

• A.  Administrator-defined milestone data is not included in Analytics.
• B.  An as-delivered SLA Infolet shows near-overdue and overdue milestones.
• C.  No standard reports on milestones are provided.
• D.  Milestone reporting is performed via the CRM Service Request Real-Time subject area.

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

• A.  In Advanced Search, save and select the "Set as Default" box.
• B.  In Advanced Search, confirm Record Set = Assigned to Me.
• C.  In Advanced Search, select Action > Update.
• D.  Change the section identified with Status = New
• E.  Click the Show Advanced Search icon.
• F.  In Advanced Search, Add Channel Type = Web.

Identify three considerations before starting the configuration of assignment rules to service requests.

• A.  the attributes of queues to use as criteria for your rule assignments
• B.  the candidates of service requests to use as criteria for your rule assignments
• C.  the rule sets you want to create and the rules to include in each rule set
• D.  the candidates of queues to use as criteria for your rule assignments
• E.  the attributes of service requests to use as criteria for your rule assignments

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

• A.  Validate that the product item is active and published.
• B.  Verify that Root Catalog is selected on the product groups.
• C.  Validate that Allow Duplicate is selected on the product item.
• D.  Verify that Eligible for Service is selected on the product item.

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

• A.  Tables
• B.  URLs
• C.  Variables
• D.  Images
• E.  Text
• F.  Other SmartText entries