Free Oracle 1Z1-1064 Exam Dumps Questions & Answers

Which four actions does the REST API for Service Requests (SRs) allow?

• A.  Create SR
• B.  Update SR assignee
• C.  Delete SR by SR number
• D.  Delete SR by SR title
• E.  Update SR milestone

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

• A.  Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
• B.  Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
• C.  Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
• D.  There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

• A.  Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
  "Yes".
• B.  Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
• C.  Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
• D.  Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
• E.  Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• F.  Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
  "Yes".

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A.  It does not require matching passwords between Engagement Cloud and DCS.
• B.  It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
• C.  It enables anonymous users to search the DCS knowledge base.
• D.  It is configured exclusively via the Engagement Cloud Security Console.

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.  Add an extension column to the milestone object to hold the warning threshold value.
• B.  Specify the warning threshold for the milestone in the standard coverages.
• C.  Configure an object workflow action to send the email when the milestone status changes to warning.
• D.  Configure the email template to be used for notification.
• E.  Create standard text to be posted to the message thread.
• F.  Configure an analytics report showing milestones in warning status.