Free Oracle 1Z1-993 Exam Dumps Questions & Answers

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

• A.  Complete Category Name.
• B.  Check the Active flag.
• C.  Select the task Manage Service Request Categories.
• D.  Select Service Catalog in Functional Areas.
• E.  Select Create Category > Create Child Category.
• F.  Select Create Category > Create Top-Level Category.
• G.  Select Status = "Active".

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

• A.  Create a new search through the application composer.
• B.  Grant the agent Administrator permissions to add new search filters.
• C.  Add fields from the advanced search functionality.
• D.  Create several personalized searches and create them to each other.

What should you do to enable Password Reset in Digital Customer Service (DCS)?

• A.  Instruct users that they can only change their password by chatting with an agent.
• B.  Obtain the Change Password Link and add it to your DCS page.
• C.  Enable the "Password Reset" option in the User Administration component.
• D.  Add the Password Reset component to your DCS application.

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

• A.  DCS is a visual development tool for creating applications in VBCS.
• B.  VBCS is a visual development tool for creating applications in DCS.
• C.  DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
• D.  DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Which three types of data are included in the interaction associated with a normal call flow?

• A.  Agent name
• B.  Contact name
• C.  Start time of the call
• D.  Channel
• E.  Service Request create date