Free Oracle 1z0-1038-22 Exam Dumps Questions & Answers

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

• A.  Deselecting the Pull Chat check box in the agent's profile
• B.  Requesting Chat from File > Options > View Options
• C.  Configuring advanced routing
• D.  Clicking Request Chat on the Live Media bar
• E.  Fixing the chat workspace

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

• A.  f2, f5, f1, f3, f4
• B.  f5, f2, f3, f4, f1
• C.  f1, f2, f5, f3, f4
• D.  f1, f2, f4, f3, f5
• E.  f2, f5, f3, f1, f4

Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

• A.  Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
• B.  Create a named event to file each end point of the guide.
• C.  Use an Incident Business rule to fire a named event and populate the standard text into the message thread.
• D.  Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
• E.  Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.

A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

• A.  Exit the administration interface without completing the normal logout process.
• B.  View the add-in's log files and rectify the issue.
• C.  Log out of the interface and log in again.
• D.  Use Safe mode when logging in to the application.

What must you set to enable the email channel?

• A.  EGW_ENABLED
• B.  EGW_UPDATE_BY_CREATE
• C.  EGW_SECURE_UPDATE_ENABLED
• D.  EGW_SAVE_EMAIL_HEADERS
• E.  EGW_AUTO_CONT_CREATE