Free Oracle 1z0-325 Exam Dumps Questions & Answers

During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement? (Choose three.)

• A.  Update the config verb CP_LOGIN_URL.
• B.  Update the site.css file to remove references to the Home page.
• C.  Remove the "Home page" navigation option from the template file.
• D.  Delete the home.php file from the customer portal site.
• E.  Update the config verb CP_HOME_URL.

Your customer wants to search and reply to comments made on their company's "Fan page." Which two items are required to accomplish this? (Choose two.)

• A.  a personal Facebook page
• B.  Self Service for Facebook enabled and deployed
• C.  an email agent enabled on the Social Monitoring profile
• D.  a Company Fan page on Facebook
• E.  a "Facebook Channel" created and assigned to a profile

Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)

• A.  routing incidents to groups with business rules
• B.  deactivating staff groups
• C.  displaying group performance with analytics reports
• D.  assigning incident queues to a Group

Your customer runs a 24/7 call center and has a policy stating that incidents that aren't solved by the end of an agent's shift should be moved out of that agent's inbox to be worked by another active agent.
Which two actions will accomplish this? (Choose two.)

• A.  Add a business rule that when an agent logs out, the Assigned field should be set to null for any unresolved incidents for that agent.
• B.  Create a workspace rule that sets the Assigned field to null when an agent logs out.
• C.  The agent reassigns each incident to another agent before they log off.
• D.  The agent does a multi-edit update for all incidents in their inbox and changes the assigned field to null.

Your customer wants you to separate their contact records by department.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this. (Choose four.)

• A.  Update the Contact Workspace with the new "department" custom field.
• B.  Create a navigation set that includes the "department" custom field.
• C.  Add a name and a column name for the new custom field.
• D.  Set the custom field data type to Text Field.
• E.  Create a "department" custom field in the contact table.
• F.  Create a "department" custom field in the incident table.