Free Oracle 1z0-628 Exam Dumps Questions & Answers

Your customer offers a "triple play" service where an installation requires three work skills: "Cable",
"Internet", and "Phone".
To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.
This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.
One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.
Which two statements are true effect this configuration has on activity assignments and capacity management?

• A.  An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop.
• B.  An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category.
• C.  An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category
• D.  An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop.

An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has no work skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?

• A.  Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.
• B.  Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.
• C.  Routing allows the activity to be assigned to that resource.
• D.  Routing fails with a "no resource with required work skills" error.

Which two customer requirements are solved using work skills?

• A.  Activities that have building access restrictions are only routed to resources that have access to the building.
• B.  Field resources are assigned certain activities based on the level of tenure they have at the company.
• C.  Activity assignments do not result in overtime.
• D.  Activity assignments result in the least amount of travel time possible.

Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?

• A.  Time percent
• B.  Travel time cost
• C.  Hours
• D.  Working hours cost
• E.  Overtime cost
• F.  Number of activities

A customer wants to add or update multiple activities from a single API call from their middleware. Which two options are viable and support the requirement?

• A.  Inbound SOAP API "update_activity" command
• B.  Inbound SOAP API "add_activity" command
• C.  Core REST API "activities" request
• D.  Core REST API "activities/custom-actions/bulkUpdate" request