Free Peoplecert CMS7 Exam Dumps Questions & Answers

You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?

• A.  Better balance of technical skills to support live services
• B.  Reduced Total Cost of Ownership
• C.  Improved quality of service
• D.  Improved Service alignment with business goals

A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?

• A.  Tell others about the progress of an activity
• B.  Be kept up to date on the progress of an activity
• C.  Perform an activity
• D.  Manage an activity

Service Acceptance criteria are used to?

• A.  Ensure delivery and support of a service
• B.  Ensure Portfolio Management is in place
• C.  Ensure the design stage of the Lifecycle
• D.  Ensure service Key Performance Indicators (KPIs) are reported

Which of the following is NOT a valid objective of Request Fulfillment?

• A.  To source and deliver the components of standard services that have been requested
• B.  To provide a channel for users to request and receive standard services
• C.  To provide information to users about what services are available and how to request them
• D.  To update the Service Catalogue with services that may be requested through the Service Desk

Which of the following activities is NOT a part of the Derning Cycle?

• A.  Act
• B.  Co-ordinate
• C.  Plan
• D.  Do