Free Peoplecert ITIL-4-BRM Exam Dumps Questions & Answers

What is an output of the 'managing business relationship journeys' process?

• A.  Updated relationship records
• B.  BRM training and awareness material
• C.  A review of the organization's culture
• D.  Business relationship principles and models

Which activity is typically shared between a business relationship manger and business relationship agent?

• A.  Maintaining relationships with service consumer stakeholders
• B.  Following business relationship models
• C.  Developing business relationship models
• D.  Reviewing business relationships

Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?

• A.  Maintaining business relationship models
• B.  Managing business relationship exceptions
• C.  Coordinating interactions between the service provider and service consumer
• D.  Developing business relationship models

Which is an example of 'Analysing the Voice of the customer'?

• A.  Responding to a customer regarding their concerns about relationship management activities.
• B.  Surveying customers about their opinions of a new software application
• C.  Interpreting feedback from customers about a software application and prioritizing actions
• D.  Performing regular reviews of 'Voice of the customer' activities

Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

• A.  External regulators
• B.  IT service provider
• C.  Service consumer
• D.  Key stakeholders