Free Peoplecert ITIL-4-BRM Exam Dumps Questions & Answers

Which is an example of an approach to managing a business relationship in a clear domain?

• A.  A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
• B.  A business relationship manager is provided high-level guidance for customer discussions
• C.  A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
• D.  A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers

In the context of the capability model, what are the capability criteria for each practice success factor mapped to?

• A.  The organization's strategy
• B.  The service value system
• C.  One of the four dimensions of service management
• D.  Key metrics

What is an output of the 'managing business relationship journeys' process?

• A.  A review of the organization's culture
• B.  Business relationship principles and models
• C.  Updated relationship records
• D.  BRM training and awareness material

Which is an example of the 'Prepare the team' step of Gemba walks?

• A.  A relationship manager records the findings of observing the negotiation of service targets
• B.  A relationship manager asks another manager to join the Gemba walk for onboarding new customers
• C.  A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
• D.  A relationship manager discusses the findings of a Gemba walk with other stakeholders

Which skill requires a business relationship manager to be introspective and understand their own behavior?

• A.  Persuasion/negotiation
• B.  Strategic Thinking
• C.  Self-awareness
• D.  Written and verbal communications