Free Peoplecert ITIL-4-DITS Exam Dumps Questions & Answers

A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?

• A.  Switch 10 funding teams and value streams
• B.  Switch to funding programmes and protects
• C.  Provide additional funding via the research and development budget
• D.  Provide additional funding lo development and operations

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?

• A.  Ensure service costs are clear to the consumers to help regulate prices
• B.  Adjust competitive prices for the market and competition
• C.  Adopt a short-term increase in the pricing and margins
• D.  Establish long-term contracts with fixed prices to help secure future income

An organization develops and delivers a range of digital products and services.
Which is the BEST approach to addressing the risks related to digital technology?

• A.  Reducing the use of digital technology
• B.  Taking small, calculated risks that do not have a large impact
• C.  Focusing on protecting the assets inside the organization
• D.  Accepting extra work and investing in large projects

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

• A.  Market relevance
• B.  Omnichannel delivery
• C.  Customer analytics
• D.  Customer feedback

An organization has to change its way of working to support a completely new way of creating its services.
What is this an example of?

• A.  Innovation
• B.  Ecosystem disruption
• C.  Operational technology
• D.  Incremental transformation