Free Peoplecert ITIL-4-DITS Exam Dumps Questions & Answers

A service provider wants to achieve a balance between customer/market relevance and operational excellence. They also want a balance between looking inward and looking outward. They have performed an analysis and have identified activities that address external views of both market relevance and operational excellence.
To ensure a balanced strategy, which TWO other actions should they take?
Analyse threats to their existing customer base
Identify new opportunities to provide services to the market
Investigate how the provider's technology can enhance customer experience Analyse staff capabilities to identify strengths that can be exploited

• A.  1 and 2
• B.  1 and 4
• C.  2 and 3
• D.  3 and 4

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?

• A.  Low risk capacity, high risk appetite
• B.  High risk capacity, high risk appetite
• C.  High risk capacity, low risk appetite
• D.  Low risk capacity, low risk appetite

Which describes an aspect of IT strategy?

• A.  An understanding of how the IT department enables the business to achieve its strategic goals
• B.  A strategic plan to automate internal activities or replace outdated technology
• C.  A strategy to re-launch existing products and services using digital technology
• D.  A business strategy that relies on digital technology to achieve its goals and purpose

An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?

• A.  Employee 360
• B.  Customer 360
• C.  PESTLE analysis
• D.  Digital transformation

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

• A.  A mixed demographic of users with varied levels of IT skills
• B.  Knowledge and understanding of potential Innovative technology
• C.  Employment laws effecting service provider staff
• D.  Well-trained service desk staff with a broad set of skills