Free Peoplecert PC0-001 Exam Dumps Questions & Answers

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

• A.  Be accountable for the outcome of an activity
• B.  Be kept up-to-date on the progress of an activity
• C.  Perform an activity
• D.  Manage an activity

Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

• A.  The facilities management function
• B.  Suppliers, manufacturers and vendors
• C.  Customers
• D.  Internal departments

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

• A.  Service level management
• B.  Incident management
• C.  IT operations management
• D.  Capacity management

Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

• A.  1 and 3 only
• B.  2 and 3 only
• C.  All of the above
• D.  1 and 2 only

Availability management is directly responsible for the availability of which of the following?

• A.  IT services, components and business processes
• B.  Components and business processes
• C.  IT services and components
• D.  IT services and business processes