Free SAP C_C4H51_2405 Exam Dumps Questions & Answers

Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

• A.  Measurement and reading
• B.  Business role
• C.  Territories
• D.  Employee

What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

• A.  Use email as a response to a ticket
• B.  Add a reference to a service contract
• C.  Add a reference to an account
• D.  Add an account team member

Which element do you need to maintain to use maintenance plans?

• A.  Scoping
• B.  Condition attribute
• C.  Fine-tuning
• D.  Installed base

Which of the following is possible when creating tickets in the Agent Desktop?

• A.  You can manually assign a maintenance plan.
• B.  You can select multiple registered products in a single ticket.
• C.  You can manually select the SLA.
• D.  You can create knowledge articles.

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

• A.  SLAs are not activated in project scoping.
• B.  The determination rules have been configured, but not activated.
• C.  SLAS are not configured in fine-tuning.
• D.  A workflow rule was not scheduled to trigger the determination.